How IT Managers Can Transition into Business Leaders
The technology sector is a driving force behind economic growth in the U.S., second only to healthcare, according to CompTIA research. Yet, despite their critical role, IT managers are often pigeonholed as “firefighters”—constantly troubleshooting issues, managing...
ITSM in the Era of Hyperautomation – Challenges and the Need for 2025
Hyperautomation in ITSM: Revolutionizing IT Service Delivery by 2025 Introduction The IT Service Management (ITSM) landscape is undergoing a seismic shift, driven by the rise of hyperautomation. By 2025, hyperautomation—a combination of artificial intelligence (AI),...