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The Evolution of IT Service Management (ITSM) in 2025: Current Challenges and the Impact of Global Crises

The Evolution of IT Service Management (ITSM) in 2025: Current Challenges and the Impact of Global Crises

by Coen Verheijden | Mar 12, 2025 | ITSM / ESM Solutions

In 2025, the world of IT Service Management (ITSM) is undergoing a transformative phase, driven by rapid technological advancements, geopolitical tensions, and global economic challenges. As organizations strive to maintain operational efficiency and deliver seamless...
How IT Managers Can Transition into Business Leaders

How IT Managers Can Transition into Business Leaders

by Coen Verheijden | Feb 24, 2025 | ITSM / ESM Solutions

The technology sector is a driving force behind economic growth in the U.S., second only to healthcare, according to CompTIA research. Yet, despite their critical role, IT managers are often pigeonholed as “firefighters”—constantly troubleshooting issues, managing...
ITSM in the Era of Hyperautomation – Challenges and the Need for 2025

ITSM in the Era of Hyperautomation – Challenges and the Need for 2025

by Coen Verheijden | Feb 5, 2025 | ITSM / ESM Solutions

Hyperautomation in ITSM: Revolutionizing IT Service Delivery by 2025 Introduction The IT Service Management (ITSM) landscape is undergoing a seismic shift, driven by the rise of hyperautomation. By 2025, hyperautomation—a combination of artificial intelligence (AI),...
ITSM and Cybersecurity Integration – Challenges and the Need for 2025

ITSM and Cybersecurity Integration – Challenges and the Need for 2025

by Coen Verheijden | Feb 5, 2025 | ITSM / ESM Solutions

Bridging ITSM and Cybersecurity: A Critical Need for 2025 Introduction In an era of escalating cyber threats, the integration of IT Service Management (ITSM) and cybersecurity has become a critical priority. By 2025, the convergence of these two domains will be...

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